BWMA has a security force of forty four officers led by the Chief of Security. Security officers patrol Boca West and fully staff all three entrance gates 24/7 along with contracted Palm Beach County Sheriff deputies. There is 24-hour access control for all residents and guests at the Glades Road, Jog Road, and Yamato Road gates. Over 2,500,000 vehicles enter our gates each year. All vehicles pass through a camera system so Security knows when cars arrive and leave. Ensuring that only bona fide residents, registered guests and registered service contractors are admitted is a major Security team function and responsibility.

REGISTERING GUESTS:
Residents must register guests in advance of their visit by using the Entrance IQ app or calling Guest Registration (561) 483-5505.  

The phone number is available 24 hours a day and you will speak to a live security operator. This option allows you to make changes to your permanent guest list and
add guests for longer than 30 days. Residents must provide their security code. 

For your safety and the safety of other residents, guests who are not registered will not be permitted to enter the community. They will be asked to contact their host to
obtain permission to enter. Gatehouse personnel are not permitted to make calls to residents on behalf of any guest.

Residents who are frequently visited by the same guests may establish a permanent guest list by calling Security at (561) 483-5505. Additions to this list can only be done by calling Security. Permanent guest lists should be reviewed annually.

GATE ACCESS APPLICATION INSTRUCTIONS
We encourage all residents to use the Entrance IQ app. Once set up, it is easy to allow entrance for both guests and deliveries.

If you have not yet set up the app, please go to the Security office at suite 105 just outside the Glades Road guard house.

Guests must show their photo ID for verification.

A fast access pass can be sent to guests to facilitate future visits after the first use.

Unit owners will be contacted by E IQ text when guests arrive at our gates.

RESIDENT ENTRY – TRANSPONDER
All residents can obtain a permanent transponder for each vehicle from the BWMA Security office. A $59.00 fee is charged for the transponder every time a new vehicle is purchased or leased. Transponders cannot be transferred to alternate vehicles.

SERVICE PERSON ENTRY
Residents must call for the entrance of delivery persons,
vendors and contractors. All commercial vehicles MUST
have a company sign adhered to their vehicles on the
driver’s side.
 
COMMERCIAL VEHICLES (EXCLUDING EMERGENCY VEHICLES)
Businesses other than companies you have a signed contract with for repetitive services should NOT BE on your permanent guest list:

• Examples of businesses that should NOT BE on your permanent guest list include restaurants, plumbers, roofers and all other businesses that visit your home only on occasion.
• Examples of businesses that are acceptable include pool contractors, gardeners, house cleaning services, pest control, oxygen delivery and house watchers.

Vendor deliveries and handyman access to Boca West is permitted at specific times:
a. Monday – Friday: 7 am – 6 pm
b. Saturday: 8 am – 5 pm
c. Sunday: Emergencies Only
d. After Hours: Emergencies Only

Commercial vehicles have access to Boca West only through the Jog Road entrance.